Please allow us to process your order within 5 working days plus 8-30 days delivery time. (Under normal shipping and clearance condition)
With customized order or special request on delivery or product, please contact our sales directly before your purchase. Once the order is completed, you will receive notification and tracking number via e-mail when your order is shipped.
Please read the detailed information of the product carefully and fill in the correct address for shipping before purchasing to ensure to buy the correct product you need. Coolnice will not responsible for the return, loss and delivery of incorrect goods.
We are confidence on our QC & product quality and you will like our product for sure! Therefore, unless the products you receive is damaged with quality problems or shipping damaged and notify us in advance with return agreement, we will not accept for any refund and return.
With more detail on shipping policy and our after-sale services policy, please refer our policy link below our website or contact us if you have any further question.