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If unfortunately, you place an order with incorrect size or color, Coolnice would accept an exchange. In this case, please also contact our sales representative regards the exchange process. Please noted that the exchanger (customer) will be responsible for the shipping fee both ways (to and from our warehouse) and other expenses incurred by the return for an exchange. Moreover, Coolnice will not accept already used item for exchange, please keep the whole package totally the same as the one you got if you decide to exchange the goods.