After sales Services
Please read the detailed information of the product carefully and fill in the correct address for shipping before purchasing to ensure that you can buy the correct product you need. Coolnice will not responsible for the return, loss and delivery of incorrect goods.
Coolnice is willing to take responsibility of the quality problem, please contact Coolnice if you have any question regards of the using method or product quality.
As we are confidence on our QC & product quality and you will like our product for sure! Therefore, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.
Coolnice strongly suggests to contact us in advance regards of quality problems or shipping damaged photo via email to evaluate before sending back to us in order to save time and money. If it is quality problem indeed that belongs to our responsibility, we will refund full to you. Please keep the whole package totally the same as the one you got if both of us agree to return the goods. And tell us tracking number after you send it out as we don’t accept returned goods without being informed in advance. After we receive your returned goods, we will still need to evaluate the goods before returning the product cost for you. However, if it is without any quality problem or the problem doesn't belong to our responsibility, we will not be accept for any refund and return and you need to afford all the shipping freight.
If unfortunately, you place an order with incorrect size or color, Coolnice would accept an exchange. In this case, please also contact our sales representative regards the exchange process. Please noted that the exchanger (customer) will be responsible for the shipping fee both ways (to and from our warehouse) and other expenses incurred by the return for an exchange. Moreover, Coolnice will not accept already used item for exchange, please keep the whole package totally the same as the one you got if you decide to exchange the goods.